Vonage has received the 2014 Frost & Sullivan North America Price/Performance Value Leadership Award based on the research organisation’s independent review of the Voice over Internet Protocol (VoIP) communication services market.
“In addition to its high ranking for price and value, our research found that customers ranked Vonage 10 out of 10 for customer service that is accessible, fast and stress-free, and 10 out of 10 for overall customer benefits,” noted Frost & Sullivan Research Analyst Gina Villanueva.
Frost & Sullivan’s research also stated that Vonage has become a leader in VoIP communication by offering its customers high-value, low cost communications services in all of its markets.
“At Vonage, we believe that technology can enhance people’s lives, and we’re focused on providing products and services that deliver great value to our customers,” said Joe Redling, President of Consumer Services, U.S. & Canada. “We’re honored to receive this prestigious award from Frost & Sullivan in recognition of the outstanding customer experience we provide and accept it on behalf of all of our employees for the hard work they do every day.”
Each year, Frost & Sullivan presents the Price/Performance Value Leadership Award to a company that has developed a product to suit market and customer needs. The award lauds the price competitiveness, features, ease of use and service effectiveness of the recipient company. Unbiased, third-party recognition like the Frost & Sullivan Award and the People Choice’s Stevie Award for Customer Service awarded earlier this year, enhance Vonage’s credibility and brand value.
Vonage has remained relevant in a market where consumers are evaluating the necessity of the home phone by providing service with great value and flexibility for the price, including the ability to make international calls from their mobile phones using their home calling plans. You can read the full report here.
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Here at Vonage we love to hear about the success stories of our small business customers, and one of our aims is to do all we can to assist them in communicating with their clients in a simple, professional and reliable manner. Recently, we spoke to Paul Wightman, Creative Director and ‘Top Dog’ of up-and-coming small business Indigo Dingo to get his experience of switching to Vonage. Continue reading
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